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Job Title: Academic Support Services Specialist

Department: Academic Affairs

Reports To: Academic Success Center Coordinator

Job Type: This is a full time, exempt position.

General Description:

The Academic Support Services Specialist assists students identified as needing academic support by developing and implementing a variety of support plans and strategies. This includes individualized and small group learning activities, and monitoring academic progress.

Essential Duties and Responsibilities:

  • Assist with facilitation of regularly scheduled intensive small group supports for first year students identified as academically vulnerable. These sessions are designed to help students integrate and apply effective study skills, learning strategies, active reading/note-taking, time management and organization skills to their specific courses throughout their first academic year.
  • Work with students to create and apply a personalized plan of support relevant to students' individual needs in areas of connecting with faculty, seeking academic support, academic advising, career counseling, personal counseling, campus involvement, etc.
  • Work with students to help them set short-term goals to address immediate academic needs, discuss long-term goals for ongoing academic development and assist them in reaching those goals.
  • Be responsive to the needs of all students as they develop their skills and progress through their studies by closely tracking their progress and adapting responsive strategies to address their changing needs.
  • Communicate with faculty, advisors, CARE team and others as needed regarding student progress.
  • Work in partnership with faculty, advisors, student life and other staff to facilitate the academic success of all students.
  • Help students learn to navigate and best utilize the on-line tutoring service.
  • Other duties as assigned.

Position Requirements:

  • A bachelor’s degree is required. 
  • A concentration in Education, Reading, English or Math is preferred.
  • Experience working with students who are academically vulnerable is preferred.
  • Excellent leadership, organizational, communication and technological skills.
  • Demonstrated commitment to a culturally and socio-economically diverse learning environment.


Typical Physical Demands:

  • Ability to climb several flights of stairs several times each day.
  • Ability to crouch, kneel, bend or stand for long periods.
  • Ability to speak and read English fluently.
  • Ability to hear.
  • Ability to use a computer keyboard.
  • Effective mobility skills required to move about freely and quickly in office and on campus.


Work Schedule:

This is an exempt, 9-month position.  Occasional evening work is required.


William Woods University is an independent institution chartered by the State of Missouri with main campus facilities in Fulton, MO.  It has been operating continuously since 1870, taking its current form as a coeducational university with undergraduate and graduate programs in 1993.  Today, William Woods draws approximately 2,000 undergraduate and graduate students from 35 states and approximately 11 foreign countries.  William Woods has been ranked as a Top 100 Midwest University by U.S. News and World Report, and has been recognized for the quality and affordability of its online degree programs.  With a full liberal arts curriculum, William Woods also offers a strong professional tradition, with nationally ranked programs in Equestrian Studies and American Sign Language. Its graduate education program figures strongly in the administration and leadership of Missouri's state school system.  William Woods University is governed by a self-perpetuating board of trustees, and remains committed to serving the public good by helping students link intellectual development with the responsibilities of citizenship and professional life.

William Woods University is an Equal Opportunity Employer